Privacy Policy

GC Global Export is committed to safeguarding your privacy. We ensure the secure handling of personal data, adhering to strict confidentiality and protection standards.

Effective Date: October 19, 2024

GC Global Export Enterprise (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, engage with our services, or interact with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: This includes, but is not limited to, your name, business name, contact information (address, email, phone number), identification details, payment information, and any other data you provide when interacting with us.

  • Device Information: We collect data about your device, including your IP address, browser type, operating system, and usage patterns, to help us understand how our services are accessed and used.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience on our site. Cookies are small data files stored on your device that allow us to remember your preferences and improve your browsing experience.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • Service Provision: To deliver our products and services to you, including managing your account, processing transactions, and providing customer support.

  • Communication: To communicate with you regarding your inquiries, orders, and service updates.

  • Improvement and Personalization: To analyze usage patterns and preferences to improve our website and services, and to personalize your experience with relevant content and offerings.

  • Marketing: To send you promotional materials and information about our services, provided you have opted to receive such communications.

  • Compliance: To comply with legal obligations and protect our rights and interests.

3. Sharing of Personal Data

We may share your personal data with third parties in the following circumstances:

  • Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, shipping companies), and these parties may have access to your personal data to perform their functions but are obligated not to disclose or use it for any other purpose.

  • Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

4. Transfer of Personal Data

Your personal data may be transferred to and maintained on computers located outside your jurisdiction, where the data protection laws may differ from those in your jurisdiction. By providing us with your personal data, you consent to the transfer of such information.

5. Security of Processing

The security of your personal data is important to us. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Data Retention and Deletion

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
  • Erasure: The right to request that we erase your personal data, under certain conditions.
  • Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
  • Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us using the contact details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: irene.goh@gcglobalexport.com
  • Phone: +6016-222 9288
  • Address: 2619, Jalan Maju, Pusat Perniagaan Maju Jaya, 14000 Bukit Mertajam, Pulau Pinang, Malaysia

Currency Services

Navigating international transactions can be complex due to fluctuating exchange rates. Our Currency Services provide competitive currency exchange solutions, helping businesses operate seamlessly across borders.

Order Fulfillment

Our Order Fulfillment service manages every aspect of the order process, ensuring that each transaction is seamless and secure. From inquiry to order closure, we take care of all the details to ensure a positive customer experience.

Quote and Message Management

Our Quote and Message Management service oversees the quoting process and manages message exchanges between you and potential buyers. This ensures clear communication throughout the sales journey, promoting transparency and trust.

Inquiry Management

Our Inquiry Management service focuses on providing prompt and professional responses to customer inquiries, ensuring that no potential lead is overlooked. We manage the entire quote process efficiently.

Marketing Support

Our Marketing Support services are crafted to elevate your brand’s visibility in the crowded global marketplace. We employ a mix of traditional and digital marketing strategies to effectively engage your target audience.

Logistics and Shipping Solutions

Efficient logistics are crucial for the success of international trade. Our Logistics and Shipping Solutions ensure that your products reach their destination safely and on time, streamlining the shipping and delivery process.

Market Reach Optimization

Our Market Reach Optimization service is designed to enhance your business’s visibility and accessibility in targeted international markets. We analyze market trends, customer behaviors, and competitive landscapes to tailor strategies that resonate with your audience.

Global E-Commerce B2B Platform

Our Global E-Commerce B2B Platform serves as a powerful digital marketplace that connects Malaysian businesses with international buyers, facilitating seamless trade and commerce. We focus on optimizing your online presence across various channels, ensuring your products and services are easily discoverable by a global audience.